Solutions
Service and maintenance contracts.
Every floor Equipt installs can be kept under an annual maintenance contract. A scheduled engineer visits on a fixed cycle, faults are answered inside a set response time, and genuine Pulse Fitness UK parts are held in country so a repair never waits on a shipment. Three tiers below; the size of the floor and how hard it runs decide which one fits.
- Scheduled servicingFour, six or twelve engineer visits a year, with a condition report after each one.
- Fault responseA response clock of 72, 48 or 24 hours from the moment a fault is logged.
- Parts and warrantyGenuine parts in country, warranty claims handled by Equipt, wear parts included from the second tier up.
Preventive Care
Default for residential amenities and corporate floors under 200 sqm.
Keep the floor running, no surprises. Quarterly servicing, genuine Pulse parts, and a 72-hour response when something needs attention. The floor stays open; the bill stays predictable.
- /Four scheduled service visits per year
- /72-hour response on any fault
- /Condition report and action log
- /Genuine Pulse spares on call
- /Dedicated Equipt service coordinator
Performance
Default for boutique studios and corporate flagship gyms.
Downtime costs you members. This tier kills it: servicing every two months, a 48-hour response, and wear parts (belts, cables, pulleys, upholstery) already included, so a worn cable never becomes a closed machine. Where most operators land.
- /Six scheduled service visits per year
- /48-hour priority response
- /Wear parts included, not billed
- /Warranty claim management
- /Staff training refreshers
- /Monthly service log summary
Total Care
Default for federation-grade and signature flagship rooms.
Your gym never goes down. 98% uptime, guaranteed, or we credit you. Monthly walkthroughs, a 24-hour response, every part covered, and a loaner in place while we fix yours. One named lead owns your floor.
- /Twelve service visits per year (monthly)
- /24-hour response, 98% uptime guarantee
- /Every part covered, wear and repair
- /Loaner equipment during any extended fix
- /Named Equipt service lead on your account
- /Quarterly operator review and direct line
Why operators choose Equipt service
Not a call centre. An actual team.
Every service client has a named coordinator who knows their floor. You email or WhatsApp a real person, not a ticket queue.
Because we specified the room, we know exactly what's on it. Parts, warranty status, installation history; all in one place, owned by one partner.
Pulse spares arrive direct. No markup, no third-party holdups. For value-tier kit, we hold common parts in country.
Operating a facility we didn't install? We audit and take over service contracts on existing builds too.
Brief Ivan on the room