Service & AMC
Your gym never goes down. 98% uptime, guaranteed.
A dead machine is a member walking out. Every floor we build comes with one team that keeps it running, genuine Pulse parts in country, and a response clock that starts at 24 hours. Pick the tier; we own the uptime.
Preventive Care
Default for residential amenities and corporate floors under 200 sqm.
Keep the floor running, no surprises. Quarterly servicing, genuine Pulse parts, and a 72-hour response when something needs attention. The floor stays open; the bill stays predictable.
- /Four scheduled service visits per year
- /72-hour response on any fault
- /Condition report and action log
- /Genuine Pulse spares on call
- /Dedicated Equipt service coordinator
Performance
Default for boutique studios and corporate flagship gyms.
Downtime costs you members. This tier kills it: servicing every two months, a 48-hour response, and wear parts (belts, cables, pulleys, upholstery) already included, so a worn cable never becomes a closed machine. Where most operators land.
- /Six scheduled service visits per year
- /48-hour priority response
- /Wear parts included, not billed
- /Warranty claim management
- /Staff training refreshers
- /Monthly service log summary
Total Care
Default for federation-grade and signature flagship rooms.
Your gym never goes down. 98% uptime, guaranteed, or we credit you. Monthly walkthroughs, a 24-hour response, every part covered, and a loaner in place while we fix yours. One named lead owns your floor.
- /Twelve service visits per year (monthly)
- /24-hour response, 98% uptime guarantee
- /Every part covered, wear and repair
- /Loaner equipment during any extended fix
- /Named Equipt service lead on your account
- /Quarterly operator review and direct line
Why operators choose Equipt service
Not a call centre. An actual team.
Every service client has a named coordinator who knows their floor. You email or WhatsApp a real person, not a ticket queue.
Because we specified the room, we know exactly what's on it. Parts, warranty status, installation history; all in one place, owned by one partner.
Pulse spares arrive direct. No markup, no third-party holdups. For value-tier kit, we hold common parts in country.
Operating a facility we didn't install? We audit and take over service contracts on existing builds too.
Brief Ivan on the room